Product: TrueCommerce Home (for Vendor)
Article link: https://intercom.help/truecommerce-home/en/articles/11639115-truecommerce-home-for-vendor-the-dashboard-menu
This article provides an overview of the main reports available on the TrueCommerce Home Dashboard for the Vendor user, explaining their purpose and how to access them. Once you log in to TrueCommerce Home, the Dashboard menu is displayed by default.
NOTE: This landing page can be changed by going to Administrator > User Management > Edit User if they want to set the default view to the Document Management menu instead.
Main Dashboard Reports
The Dashboard offers a variety of reports used to streamline vendor operations and provide actionable insights, including:
The Today’s Agenda Report
The Vendor Performance Report
The Payment Remittance Report
The Routing Request Report
The Rejected Documents Report
How to access Dashboard Reports in TrueCommerce Home
To access Dashboard Reports in TrueCommerce Home, follow these steps:
On the Dashboard screen, navigate to the REPORTS section in the top left corner.
Select a report from the drop-down list.
NOTE: The Today’s Agenda report is loaded by default.
Today’s Agenda
The Today’s Agenda report is the default report loaded when you log in to TrueCommerce Home. It provides a summary of essential information for efficient document management, including new orders, pending inquiries, unacknowledged orders, and ready-to-invoice records.
Report Definitions
Report | Definition |
New Orders | Displays the number of new purchase orders that have not been opened. Offers quick access to the New Documents menu. |
Pending Inquiries | Lists the number of Electronic Data Interchange (EDI) 869 Order Status Inquiries that are currently awaiting the EDI 870 Order Status Updates.
NOTE: This function is not available for all vendors; it is only active when enabled by the retailer partner. |
Unacknowledged Orders | Shows the number of Purchase Orders (POs) opened but not yet acknowledged, by creating a Purchase Order Acknowledgement (PO ACK). |
Ready to Invoice | Indicates the number of POs that have been acknowledged and the Advance Shipping Notices (ASNs) that have been sent indicating the product has shipped. PO is ready to be invoiced. |
Vendor Performance
The Vendor Performance report provides a side-by-side comparison of PO to return document ratio, where the percentages offer insight to how many return documents are being sent against each Purchase Order. A low percentage indicates the vendor is not consistently generating return documents. Retailers expect 100% compliance with their suppliers for their EDI requirements.
Payment Remittance
The Payment Remittance Report provides the details of payments made to vendors.
Routing Request
The Routing Request Report is used to help vendors track and manage their routing requests.
Rejected Documents
This report is specific to EDI vendors--those sending return documents through a true EDI setup, not using the portal to create return documents--and the documents they've sent that failed to load due to errors in the data. It displays the failed documents and the message explaining the cause of failure. This report is also tied to emails that are triggered to users at the time of failure. Web vendors don't need to use this report, as the site will not allow users to generate a document that could potentially fail.
To sum up, Dashboard Reports in TrueCommerce Home enable a view of important business functions and provides insight into potential performance improvements. Each report allows users to visualize their Key Performance Indicators (KPIs) and track performance, payments, or document rejections. The Dashboard display also helps users to interact with dashboard data directly and analyze trends that can help them make better business decisions.
rev: 09/01/25