Product: TrueCommerce Home
Keeping your billing contact information - your email address - up to date is important to ensure your company receives invoices and other notices in TrueCommerce Home on time. Here is what you need to know.
Can I Update My Billing Email Address Myself?
At this time, customers cannot modify or change the billing email address within TrueCommerce Home. Only Administrative users can manage the email addresses that will receive billing-related notifications every month.
To update the email address, you can send an email request to the TrueCommerce Billing Support team. This process ensures that only authorized changes are made and that all billing communications continue to reach the correct contact.
How to Request an Update?
To update the email address where you receive your invoices, send a request to the TrueCommerce Billing Support team.
The Billing Support team will verify your details and make the change on your behalf. Once completed, you will receive a confirmation message, and all future invoices will be sent to your new address.
Why We Handle Updates Through Billing Support
Because invoices contain sensitive account and payment details, TrueCommerce requires these changes to go through a controlled and verified process.
By contacting Billing Support directly, you help to ensure that:
only authorized users can request changes
your company’s billing data remains secure
the update is applied accurately and quickly.
Summary
If you need to change the email address where you receive invoices, contact the Billing Support team. This is the only official way to update your billing email address.
Our Billing Support team will take care of the update promptly, ensuring your invoices continue to reach the correct contact without delay.
rev: 1/21/2026