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TrueCommerce Home: For Retailer – How Does Document Exclusion Work?

This knowledge article will delve into how Document Exclusion works and how you can manage these settings within the TrueCommerce Home portal for Retailer.

Written by Quyen Nguyen

Product: TrueCommerce Home (for Retailer)

Article link: https://intercom.help/truecommerce-home/en/articles/13840049-truecommerce-home-for-retailer-how-does-document-exclusion-work

Retailer users can specify the return documents that should be sent to their TrueCommerce Home portal and what should be prevented. They can configure this functionality under the Document Exclusion tab within the Application Configuration menu. Note that the access to this menu is only available for Administrator and Manager user types.

In this article, we will explore how Document Exclusion works and how administrators and managers can configure these settings to suit their needs.

What is Document Exclusion?

Document Exclusion is a tool used to prevent specific documents from being sent to the Retailer’s portal. This tool will block return documents from flowing to the Retailer’s portal with the intent of keeping the data, so the Retailer can send historical data through when they are ready. This allows the Vendor to continue being compliant with the EDI document setup and the Retailer can control what is sent to their system.

How to Configure Document Exclusion

  1. In the portal for Retailer, select Administration > Application Configuration.

    NOTE: Only Administrator and Manager user types are permitted to access this menu.

  2. Switch to the Document Exclusion tab.

  3. Select documents to be excluded by checking their boxes. Options include:

    • PO ACK (Purchase Order Acknowledgement)

    • Invoice

    • ASN (Advanced Shipping Notice)

  4. After making your selections, click Save.

    For instance, if you enable the PO ACK document exclusion for a particular Vendor, that Vendor will no longer be required to acknowledge POs once they have been received.

BULK ACTIONS

TrueCommerce Home also supports bulk actions, making it easier to manage document exclusion settings for multiple Vendors at once:

  • Check All PO ACK: Check all boxes in the PO ACK column. This means PO ACK document exclusion is applied to all available Vendors.

  • Check All INV: Check all boxes in the Invoice column. This means Invoice document exclusion is applied to all available Vendors.

  • Check All ASN: Check all boxes in the ASN column. This means ASN document exclusion is applied to all available Vendors.

Need Further Assistance?

If you have any questions or require additional support regarding Document Exclusion or any other aspect of the portal, reach out to TrueCommerce Home Support.

rev. 2/24/2026

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