Product: TrueCommerce Home (for Retailer)
Article link: https://intercom.help/truecommerce-home/en/articles/13840931-truecommerce-home-for-retailer-who-do-i-contact-for-billing
Who do you contact for Billing? Knowing who to turn to for assistance on billing concerns can significantly improve communication and accelerate issue resolution. Common queries, like Why am I being charged $80? or What is this fee for? can be answered quickly by your Account Representative. Also, you can reach out to the TrueCommerce Accounts Receivable (AR) team with queries on your billing.
Who to Contact for Billing
Following are some best practices to do:
Identify and contact your Account Representative.
Your Account Representative will be your primary point of contact for addressing billing questions. Having a direct point of contact facilitates rapid responses and effective resolutions, reducing frustration and downtime.
Statistics show that over 50% of customer inquiries could be resolved more swiftly if customers could directly contact their Account Representatives. By leveraging this direct line of communication, you can resolve billing questions efficiently.
Otherwise, if you are having trouble recalling who your Account Representative is, reach out to TrueCommerce Home Support for assistance.
Alternatively, send an email to TrueCommerce Accounts Receivable.
If you are unable to get in touch with your Account Representative, do not have anyone assigned, or you need further assistance with billing addresses, you can contact the Accounts Receivable team.
Compose your email request, starting with a good subject line. In the body of the message, be sure to include your Customer Account name and Subsidiary to help expedite the processing of your request.
NOTE: A subsidiary refers to the division that your account belongs to, namely TrueCommerce Home. By identifying which subsidiary you are associated with, you can assist our Support Team in efficiently and accurately locating your account.
If you need a TrueCommerce Bank Letter to initiate a payment to TrueCommerce, you can request it from the Accounts Receivable team.
What does a bank letter include?
The bank letter serves as verification, detailing the following banking information:
Bank’s official logo: The visual symbol that represents the bank's brand identity
Account Number: The unique identifier for the bank account
Account Title: The name of the individual/entity that holds the account
Bank Name: The official name of the banking institution
Bank Headquarters Address: The physical address of the bank's main office
ABA Routing Number ACH/EFT: The 9-digit American Bankers Association (ABA) routing number used for Automated Clearing House (ACH) or Electronic Funds Transfer (EFT)
ABA Routing Number Domestic Wire: The 9-digit ABA routing number applicable to domestic wire transfers
International Wire SWIFT Code: The code used for international wire transfers through the SWIFT network
What Happens Next?
Once the support team has all the necessary context, they will assist you promptly. If you do not receive a response within a reasonable timeframe (typically 5-7 business days), follow up on your initial communication to remind them of your initial request.
Contact TrueCommerce Home Support if you have additional questions or concerns.
rev. 2/24/2026