Product: TrueCommerce Home (for Vendor)
Article link: https://kb.home.truecommerce.com/en/articles/16814488-truecommerce-home-for-vendor-who-do-i-contact-for-billing
Knowing who to turn to for assistance on billing concerns can significantly improve communication and accelerate issue resolution. The portal invoices provide a breakdown of costs per retailer and transaction; however, you may have additional questions that require further assistance. In such cases, reaching out to TrueCommerce Accounts Receivable (AR) or TrueCommerce Home Support is highly recommended.
Sending Your Email Request for Billing
To ensure your billing inquiry is addressed promptly by the AR or the Support team, consider the following:
Email Subject: Create a clear and concise subject line that accurately reflects your billing question. This will help the support team quickly identify the nature of your request.
Email Body: In the body of your message, include your Customer Account name and Subsidiary. A subsidiary refers to the division that your account belongs to, which in this case is TrueCommerce Home. By identifying which subsidiary you are associated with, you can assist our Support Team in efficiently and accurately locating your account.
TrueCommerce Bank Letter Request: If you need a TrueCommerce Bank Letter to initiate a payment to TrueCommerce, you can also request it from the Accounts Receivable team.
What does a bank letter include?
The bank letter serves as verification, detailing the following banking information:
Bank’s official logo: The visual symbol that represents the bank's brand identity
Account Number: The unique identifier for the bank account
Account Title: The name of the individual/entity that holds the account
Bank Name: The official name of the banking institution
Bank Headquarters Address: The physical address of the bank's main office
ABA Routing Number ACH/EFT: The 9-digit American Bankers Association (ABA) routing number used for Automated Clearing House (ACH) or Electronic Funds Transfer (EFT)
ABA Routing Number Domestic Wire: The 9-digit ABA routing number applicable to domestic wire transfers
International Wire SWIFT Code: The code used for international wire transfers through the SWIFT network
What Happens Next?
After submitting your inquiry, here are some best practices to do:
Monitor your Inbox for any follow-up questions and communications
Respond promptly if additional information is required
Keep a copy of your email communications and attachments for your records
Allow the support team a reasonable amount of time to respond, typically 5-7 business days. If you do not receive a response within this timeframe, follow up on your initial communication to remind them of your request.
Contact TrueCommerce Home Support if you have additional questions or concerns.
rev. 9/4/2026