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TrueCommerce Home: For Vendor – Why Can't I See This Retailer?

This knowledge article will guide you through the necessary steps to manage and view your assigned Retailers within the TrueCommerce Home portal for Vendor.

Written by Quyen Nguyen

Product: TrueCommerce Home (for Vendor)

Article link: https://kb.home.truecommerce.com/en/articles/16815782-truecommerce-home-for-vendor-why-can-t-i-see-this-retailer

Why Can't You See Your Retailer?

If you find yourself unable to view a particular Retailer in the TrueCommerce Home portal, the most likely reason is that the Retailer has not been assigned to your user account. Each user can only view Retailers that have been explicitly designated for them. This measure is to streamline retailer management so that users receive email notifications and have visibility to their chosen connections.

How to View Your Assigned Retailers

To check which Retailers are assigned to your account, follow these steps:

NOTE: The menu options you can see and the actions you can take depend on your user type.

  1. From the portal for Vendor, select Administration > User Profile or User Management.

    NOTE:

    • The User Profile option is available for Manager and Staff user types.

    • For the Administrator user type, select Administration > User Management. Then, choose the user you want to view, and click Edit User from the dropdown. This step will take you to the Edit User screen.

  2. On the Edit User screen, review the Trading Partners table, which displays all available Retailers and those assigned to your account.

    1. The Administrator and Manager users can:

      1. click the Assign link to move trading partners from the Available pane to the Assigned pane.

      2. click the Remove link to move the trading partners from the Assigned pane back to the Available pane.

      3. click Save to confirm your actions.

    2. The Staff users have view-only access. They can see assigned trading partners but cannot make any changes to assignments.

Troubleshooting Missing Trading Partners

If, after following the steps above and believing that your assigned trading partners are missing from the list, reach out to TrueCommerce Home Support for assistance! They can help troubleshoot the issue.

If you have more questions or require further assistance with using features within TrueCommerce Home, contact TrueCommerce Home Support.

rev. 9/4/2026

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