Product: TrueCommerce Home (for Vendor)
Article link: https://kb.home.truecommerce.com/en/articles/17574581-truecommerce-home-for-vendor-understanding-types-of-emails
Within the TrueCommerce Home portal, there are different types of email notifications that help Vendors stay informed about system alerts, order activity, and important updates from retailers. Hence, understanding what each email type means ensures that users receive the right information and can respond quickly when action is required.
This knowledge article explains the main types of emails a Vendor can receive and what each notification represents.
What Do Types of Emails Mean in the Vendor Portal?
New Order Emails
These emails are triggered when a Retailer sends a new Purchase Order (PO) or a Purchase Order Change.
You will receive notifications that a new order activity has been loaded into your TrueCommerce Home account. If you see a PO or PO Change in the portal, it is likely that you should also receive an email alert, unless the New Order Email type has been excluded for your user account.
IMPORTANT: New Order Emails are only sent if the Retailer is assigned as a Trading Partner. If the Retailer is not assigned, you will NOT receive notifications for their new orders.
Alert and Rejection Emails
These emails notify users, typically EDI vendors, when a document encounters an error, rejection, or issue during processing.
The TrueCommerce Services team will set up the technical point of contact who would like to receive e-mail notifications if they have any type of rejections for return documents. These alerts help the appropriate technical or support contact respond quickly to resolve the issue and ensure documents continue flowing between systems.
Administrative Emails
These are general communications distributed to suppliers or system users.
Administrative emails may include:
announcements or updates from the Retailer
system-wide messages or mass notifications sent from TrueCommerce Home
These emails are informational and meant to provide updates about system changes, process reminders, or communications relevant to the supplier community.
Where to Find Email Preferences
All email types can be controlled under each user’s profile, in the Exclude from Emails section. Selecting an email type in this list will prevent the user from receiving that specific kind of notification. In addition, the All option will block every type of email.
Do the following to find types of emails:
Within the TrueCommerce Home portal for Vendor, click Administration > User Management to access the User Management section.
Select Edit User corresponding to the user that you want to modify in the User Action drop-down list.
On the Edit User window, locate the Exclude from Emails section.
You will see email preferences here.
In Short
TrueCommerce Home offers several types of email notifications (New Order Emails, Alert & Rejection Emails, and Administrative Emails), in which each serves a different purpose in helping Vendors stay informed and responsive. By understanding what these emails mean, Vendors can better manage communication preferences and ensure they never miss critical order or system information.
rev: 10/13/2026