Product: TrueCommerce Home (for Vendor)
Article link: https://kb.home.truecommerce.com/en/articles/17607487-truecommerce-home-for-vendor-how-do-i-add-a-trading-partner
Within TrueCommerce Home for Vendor, trading partners can be added through a support request process. Vendor users can request that a new trading partner, along with any associated data, be added to their portal by reaching out to TrueCommerce Home Support.
Before You Submit a Request
Before you contact Support, make sure you have the necessary information ready. Providing accurate details will help avoid delays in processing your request. Be prepared to include:
Your business name
Your email address
Any account details associated with your TrueCommerce Home profile
The reason for requesting a new trading partner, if applicable
How To Add a Trading Partner
To request the addition of a trading partner in TrueCommerce Home, follow these steps:
Prepare your account information
Gather the relevant account details tied to your TrueCommerce Home Vendor account.
This helps Support verify your request and locate the accurate portal environment.
Contact TrueCommerce Home Support
Email your request to TrueCommerce Home Support.
Be sure to include a descriptive subject line, such as “Request to Add Trading Partner”. It would be helpful to include the trading partner’s name, ID, or other identifying information in the body of your message.
Await confirmation
Processing may take some business days, depending on your account type.
Expect a response within a reasonable timeframe, usually within 5 to 7 business days. If you haven't received any communication after this period, consider sending a follow-up communication to remind them of your request.
Once the trading partner has been successfully added, you will receive a confirmation email. At that point, the new trading partner account and associated data will be accessible in your portal.
Need Further Assistance?
If you are still experiencing difficulties during the addition request process or have questions about how adding a trading partner may affect your business data or additional setup is needed, reach out to TrueCommerce Home Support. Any additional support regarding user management or any other aspect of the portal will also be addressed by this team.
rev: 10/15/2026