Product: TrueCommerce Home (for Retailer)
TrueCommerce Home has a dedicated system of mapping, which dictates how order types are assigned to Purchase Orders for every customer. Given that each Retailer has unique processes for order management, mapping is crucial for order types to be handled correctly according to specific specifications. Some Retailers might notice that the order type displayed in TrueCommerce Home does not match what is reflected in their internal systems. This mismatch can lead to confusion, potential delays in order fulfillment, and challenges in maintaining inventory accuracy.
NOTE: TrueCommerce Home establishes a standard list of order types that a Vendor can receive from the Retailer.
Why is There a Discrepancy in Order Types?
Below are some common reasons for order type discrepancies:
mapping inaccurately corresponds to Retailers’ order categories
system updates or changes in how order types are categorized in either TrueCommerce Home or your internal order management system, which leads to temporary mismatches
your business introduces new order types, which might not yet be reflected in TrueCommerce Home; thus, creating a gap in order types
manual errors during order data input.
How to Resolve Order Type Discrepancies
If you find that the order types in TrueCommerce Home do not match those in your internal systems, follow these steps to address the issue:
Take note of the specific order types that do not match. Screenshots or examples can be particularly useful in highlighting these mismatches.
Contact TrueCommerce Home Support. Be prepared to provide them with relevant details of the discrepancies you have documented.
Once the current issues have been resolved, keep an eye on future order types and mappings, which help mitigate potential discrepancies moving forward.
If your business is introducing a new order type, you should contact TrueCommerce Home Support to initiate a project. They will work with you to update the existing mappings and onboard the new order type in coordination with your suppliers. They will guide you on the necessary steps and inform you of any information they may require from your end.
If you have any questions or require additional support regarding the order types or any other functionalities of the portal, reach out to TrueCommerce Home Support!
rev. 2/12/2026