Product: TrueCommerce Home (for Vendor)
Article link: https://kb.home.truecommerce.com/en/articles/17574606-truecommerce-home-for-vendor-how-do-i-block-email-notifications
Email notifications in TrueCommerce Home help Vendors stay informed about new orders, alerts, and administrative updates. However, some users feel that constant messages are causing problems, as they just prefer to manage their workflow directly in the portal without receiving emails. In that case, mastering how to turn off specific types of notifications, or how to disable them all, may help.
Why Stop Email Notifications?
If you are a Vendor of the TrueCommerce Home portal, you may receive a bunch of emails daily. That means a new message will arrive in your Inbox every 5-to-10 minutes. Due to the frequency and quantity of email notifications loaded every day, you can sometimes quickly experience information and orders overload, making it difficult to focus on other tasks. Furthermore, these constant alerts can disrupt productivity and workflow, or even lead to stress and distraction, especially if you receive too many email notifications on your smartphone and computer.
In these cases, turning off email notifications can be helpful, allowing for Vendors to establish times for checking and responding to emails, which can improve productivity and time management. Also, when alerts are blocked, you may have more time to focus on other important tasks.
How to Block Email Notifications
If the option for muting email notifications sounds good to you, you may ask yourself, How do I block email notifications in TrueCommerce Home? Follow the steps, below, to turn off notifications. These settings only change notifications for your account; they do not affect other users.
Within the TrueCommerce Home portal for Vendor, click Administration > User Management to access the User Management section.
Select Edit User corresponding to the user that you want to modify in the User Action drop-down list.
Within the Edit User window, locate the Exclude from Emails section.
This is where you can manage which emails you no longer want to receive.
You can block:
New Order Emails – Sent when a retailer issues a new Purchase Order or a Purchase Order Change
Alert & Rejection Emails – Typically for EDI Vendors who receive alerts about document errors or rejections
Administrative Emails – General communications distributed to suppliers or system users
All – block all types of email notifications
Tip: To learn more about types of email notifications, read this article.
To block notifications, check the boxes next to the types of emails you want to exclude.
Click Save to confirm your selections. Your updated notification preferences take effect immediately.
In Short
TrueCommerce Home makes it easy to control which email notifications you receive. Whether you want to block all alerts or only disable a few, the User Management settings allow you to personalize your workflow and reduce unnecessary emails while still maintaining full access to order information within the platform.
rev: 10/13/2026