Product: TrueCommerce Home (for Vendor)
After receiving an email notification about a Purchase Order (PO) change, some vendors may notice the scenario that the PO no longer appears in the Document Management tab. This behavior is expected and is part of how TrueCommerce Home handles PO changes.
This knowledge article explains why the PO seems to be missing and what steps you need to take to access it again.
Why can’t I see my PO after a PO change?
After a PO change has been sent, the updated Purchase Order is treated as a new document in TrueCommerce Home. As a result, the PO is automatically moved out of the Document Management tab and placed back into the New Documents tab. This does not mean the PO is missing or deleted. The user simply moves to the New Documents tab, then opens and views the updated order. Once the document has been opened, it will be moved from the New Documents menu to the Document Management menu for continued processing.
Because of this, the PO will not appear in Document Management until it has been opened.
How to access your updated PO
To move the PO back into Document Management, follow these steps:
Select the New Documents menu.
On the New Documents screen, locate the updated Purchase Order.
Open and view the PO.
Once the PO has been viewed, it will automatically move back into Document Management for normal processing.
Key things to remember
Receiving a PO change email does NOT mean the PO is deleted or lost.
Any PO change will reset the PO’s status and return it to New Documents.
Viewing the PO is required for it to reappear in Document Management.
Summary
If you receive an email about a PO change but cannot find the PO in the Document Management tab, check the New Documents tab. Viewing the updated PO will move it back into Document Management so that you can continue processing it as usual.
For any additional questions or assistance, feel free to contact the TrueCommerce Home Support team.
rev. 10/13/2026